Editorial Review

We're constantly negotiating in our lives, whether it's convincing the kids to do their homework or settling million-dollar lawsuits. For those who need help winning these battles, Roger Fisher has developed a simple and straightforward five-step system for how to behave in negotiations. Narrated soothingly by NPR announcer Bob Edwards, Fisher adds the meaty portions of the material with a sense of playfulness. The blend of voices makes this tape easy to listen to, especially the real-life negotiating scenarios, in which negotiating examples are given. This is a must-have tape for every businessperson's car. (Running time: one hour, one cassette) Read more

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Reviews (107)

Managing Conflict using Getting to Yes, what a book!
Few books stand up from the crowd when we talk about conflict and negotiation. This book does and it serves companies a great deal to make it a required reading for professionals. When I recommend this book to trainees in all my training seminars people think I am getting paidcommission from the publisher :) hmmmmmmay be I should. Combine this book with 48 laws of power and turn your engine of influence on. Add NLP on top of it and guarantee winning every reasonable deal.Conflict, Power and Influence is it !

The content of this book is sound; however
First, a testimonial.When I was three-quarters of the way through, I had a whammy of a week.On Monday I negotiated in a job interview, Tuesday I negotiated with my landlady, and Wednesday I negotiated with my manager over new job routines (the cause of my activities on Monday). I found the methods, strategies, approaches and techniques in the book IMMEDIATELY helpful in these situations.
better than expected
this book was boring at first but the real meat is close to the end.I think this book not only be used on business but also with friends.I've tried using it to talk w/ people and it works.A good read and good asset! ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Accounting - General    3. Audio Adult: Business    4. Negotiating    5. Unabridged Audio - Business/Professional    6. Advice on careers & achieving success    7. Business & Economics / Accounting / General    8. Management & management techniques    9. Psychology   

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Reviews (91)

Raving Fans: A revolutionary Approach To Customer Ser
I just read a few of the reviews for this book, Raving Fans that were less than satisfactory.I must say to those who thought after reading this book that it was pointless, simplistic to the point of insulting, disappointing, or over the top, that it's just that exact mentality the whole book is based on.I really hate to color one gender in this fashion but it unfortunately is true, usually it's a man who can't possibly see that the solutions to most customer service problems are just that simplistic.It may seem corny, over the top, or maybe simplistic but this book clearly addresses the problem with customer service today, in that no one cares or is brave enough to venture returning to true customer oriented values, or brave enough to be different.It's all about squeezing that dollar for more than what it's worth, instead of investing that dollar to develop long term loyal customers.Customers that will go out of their way to do business with a provider if the provider cares enough about them to listen to them and give above what they are expecting.I know what I am talking about, I am a customer, and at best I only occasionally see a flicker ofbarely satisfactory customer service actions with the business's I donate my dollars to, but for the most part my customer service experiences are definitely a "No-Customer-Service kinda Customer Service World". Not only am I a customer but I am a customer service provider as well.I have always performed my job with the Raving Fan mentality; I just didn't know what it was called.It's good to know that my work reputation is directly related to providing "Raving Fan" type Customer service.It's too bad that the majority of business's out there are managed by the mentality, that it's all about the dollar and the customer is privileged to have me as a provider.

To all the nay sayers.....
See ya, would hate to be your cio/ceo.It's just that simple.change is good, if you don't, bye.i extrapalated the simple concepts to help build the best suite of teams' of employees.Something like i have a vision for my team of managers, and part of that vision is what they need from me, they in turn need to develop their own vision of their team which includes what their team members need from them.By building that type of relationship/team, we can really provide an exceptional product.
raving fan
Raving fans is an excellent book for those that are trying to improve their businesses customer service and how the customer is viewed.Although at times it may seem over the top, from a cost analysis basis, even if a business cannot afford the costly improvements, focusing on low to little cost improvements can radically improve your business alone. ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio Adult: Books On Tape    3. Business & Economics    4. Customer Service    5. General    6. Specimens    7. Talking books    8. Business & Economics / General   

Editorial Review

With the stock market breaking records almost daily, leaving longtime market analysts shaking their heads and revising their forecasts, a study of the concept of risk seems quite timely. Peter Bernstein has written a comprehensive history of man's efforts to understand risk and probability, beginning with early gamblers in ancient Greece, continuing through the 17th-century French mathematicians Pascal and Fermat and up to modern chaos theory. Along the way he demonstrates that understanding risk underlies everything from game theory to bridge-building to winemaking. ... Read more

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Reviews (132)

Ingenious ways to measure probability
"Against the Gods; The remarkable story of risk," is a world-class history of ingenious ways to measure probability.Author Peter L. Bernstein approaches the subject of risk/uncertainty with patience and unfolds a stirring tale of how civilization dicovered ways to improve the understanding of probability.
Enjoyable
It has interesting parts. Good for those looking for a recreational reading rather than a good manual for beginners. On this count, I recommend Barboianu's "Understanding and Calculating the Odds".

A good non-mathematical introduction to economic risk
For people who are interested in the economic side of risk (mainly stock), rather than the probabilities and risks of every day things.
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Subjects:  1. Abridged Audio - Business/Professional    2. Audio - Business / Professional    3. Audio Adult: Books On Tape    4. Audiobooks    5. Business & Economics    6. Business Law    7. Decision-making    8. Finance    9. History    10. Insurance - Risk Assessment & Management    11. Probability & Statistics - General    12. Risk management    13. Business & Economics / Business Law    14. Business & Management   

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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Creative ability in business    5. Development - Business Development    6. Human capital    7. International - General    8. Leadership    9. Management - General    10. Organization Development    11. Organizational learning    12. Business & Economics / Management    13. Organizational theory & behaviour   

Editorial Review

Jack Groppel is a speaker-consultant on business issues and a partner in a company that helps sports stars such as Ernie Els and Monica Seles enhance their competitive edge by fine-tuning their training regimens and overall lifestyles. In Read more

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Reviews (3)

OUTSTANDING!
This great book should be on the desk of every stressed out business executive.It brilliantly describes what it takes to be in a peak state of mind when you need to be.There is no question that business people as wellas everyone should train their bodies to get their minds in top shape.Thisbook illustrates that with great information about diet,exercise,and properattitude.A wise investment.

Lacking new Insight to an age-old problem
I waited in anticipation for this book to arrive. Much hype had been made about this new research and the 21 day plan.Business men and women stuggle to balance work and home-life, and the foundation of this book isright on. If we loose weight, drink more water and exercise we will havemore energy for both. The problem with this book is that it says verylittle more.I found myself brousing through the book looking for newideas to give me some boost. The book does have some excellent chapters onhow to deal with stress in the work place. In fact, this book is worthbuying just for these two chapters.However, for those of us who read selfhelp books on a daily basis, you might be looking for more.

At the Top of Your Game
Finally - a book that delivers on its promise to help you get to the top of your game, to help you achieve maximal performance levels in life - and does so using a common sense approach that integrates experience, study andscience with focus and commitment.The key is training like an athletewhether its following an exercise or nutrition program or developing apositive attitude. What a refreshingly realistic concept in this "apill a day takes the fat away" world!Through Dr. Groppel'sconvincing clarity, it all makes perfect sense.And you don't have to bein the business arena to benefit from the principles of THE CORPORATEATHLETE.Maximizing performance can be a goal that crosses age, gender andoccupational or vocational boundaries.But what makes this book stand outfor me is Dr. Groppel's holistic approach - completing the palate offitness by incorporating the physical, mental and emotional with thespiritual.It takes courage to take spirituality out of its politicallycorrect closet and plop it onto the Board Room table, to make it a keycomponent of performance enhancement.Could it be that the growth ofcourage, confidence, conviction and character is a natural end product ofone's development into the ultimate corporate athlete? I am convinced,after reading the book, that this is the case. ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio - Business / Professional    3. Audio Adult: Business    4. Business & Economics    5. Business Life - General    6. Businesspersons    7. Development - Business Development    8. Executives    9. General    10. Health and hygiene    11. Health aspects    12. Success in business    13. Business & Economics / General   

Editorial Review

The transformation from a manufacturing-based economy to one that's all about service has been well documented. Today it's estimated that nearly 75 percent of Americans work in the service sector. Instead of producing tangibles--automobiles, clothes, and tools--more and more of us are in the business of providing intangibles--health care, entertainment, tourism, legal services, and so on. However, according to Harry Beckwith, most of these intangibles are still being marketed like products were 20 years ago.Read more

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Reviews (126)

Selling the Invisible: The Art of War
Harry Beckwith's Selling the Invisible reminds me of Sun Tzu's The Art of War in that it is not so much a manual on its subject as it is a primer on how to think about its subject. Knowing nothing of service marketing when I started to read it, I found many of its precepts counterintuitive (selling relationships?) but with the numerous examples aided by my own observation of the things Beckwith talks about, my eyes were opened in a way Sun Tzu's first readers must have been. Beckwith understands the core of service marketing is the service itself and focusing on the consumer's needs, not clever marketing designed to separate the customer from his cash or dazzle him with an empty sales pitch for unwanted products (take notice, Apple). This relationship to the customer and understanding his or her needs defines the successful business and indeed IS the successful business. Beckwith illustrates this with many practical strategies relevant to any service business.

Don't Buy This Book!
Terrible is all I can say.This author breaks every rule he suggests to you.The introduction is boring.It is small story chapters with a bold sentence or two at the end.These are the principles he is suggesting.You can read these bold sentences in less than 30 minutes.Don't bother to buy this book.

A must-have book for anyone involved in marketing and selling
This book is a real page-turner. (My copy is dog-eared with notes written in margins and post-it notes stuck on 11 different pages.)Harry Beckwith is a marketing genius. One quote I have used over and over again in presentations:"People who say, 'The businesses in our industry are basically alike' should recognize a human trait.People feel a need to justify their buying decisions, so they look for differences upon which to base their decisions. What does this mean to a company in an industry of lookalikes?It means that the more alike two products are, the more important each difference becomes."So very true.
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Subjects:  1. Abridged Audio - Business/Professional    2. Audiobooks    3. Business & Economics    4. Business/Economics    5. General    6. Marketing    7. Marketing - General    8. Sales & Selling - General    9. Service industries    10. Advice on careers & achieving success    11. Business & Economics / Sales & Selling    12. Sales & marketing   

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Very good
This a very good book. It is written by two people that together have more than 40 years of experience in project management (PM) and provides with real and usefull examples. very thorough and complete guide to IT projects
IT projects are very different from standard projects. This books provides an in-depth approach to managing IT projects. It has some very good specific tips regarding risk analysis, the management critical path (as opposed to the critical path), the use of score cards for project evaluation, how to deal with issues, and how to use lessons learned and experience to get continuous improvement in project management. In addition, the book focuses on templates rather than the traditional work breakdown structure-so it is gives greater flexibility. Another novel approach is use of the team members in participating in project management. Overall, very useful and informative.

realistic and usable guide to IT projects
Our organization has reviewed over 50 books in IT and general project management from the view of usability and useful methods for a multiple project, complex environment. We found books like Schwabe and Menche somewhat useful, but very limited in dealing with the actual problems faced in projects. There was just too much introductory material. This book, on the other hand, is very useful in that it addresses problems such as scope creep, changing requirements, high management expectations, dealing with vendors and users, and other specific issues. It is also being translated into Chinese. This is the book you should get if you want to address problems in real projects and want specific guidelines. ... Read more

Subjects:  1. Business / Economics / Finance    2. Business Software - General    3. Business/Economics    4. Computer systems    5. Engineering - Industrial    6. Entrepreneurship    7. Industrial Project Management    8. Industrial Technology    9. Information Technology (Engineering)    10. Management - General    11. Management - Teams    12. Project management    13. Technology    14. Computers / Business Software / General   

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Reviews (278)

Cashflow Quadrant: Rich Dad's guide to Financial Freedom
This book taught be a great deal about how many different ways there are to make money.It was very insightful and helpful.
Required reading
I read this book because I had nothing better to do at the time, and I believe there is nothing better I could have done with my time. This book changed the way I view money, work, time, and life.
Vague on details but great concepts
Peeks your interest! Good book for getting you to buy the rest of his series... The book doesn't go into many specifics other than the many sacrifices the author made.If you are looking to get an idea of what real estate can do for you, this is the book.However, you will need to look elsewhere if you want a roadmap. ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio Adult: Business    3. Audiobooks    4. Business & Economics    5. Finance, Personal    6. Investments    7. Personal Finance - Financial Planning    8. Personal Finance - Money Management    9. Business & Economics / Personal Finance / Money Management    10. Personal finance   

Reviews (1)

Tune Your Thinking Skills!
In the _Principles of Efficient Thinking_, Barbara Branden delves into the theory and practice of psycho-epistemology (the habits of thinking), including much material that seems to have been neglected in the Objectivist corpus of late. The material is clear and well-supported with examples, although a bit slow for more advanced students. Most intriguing were her discussions of the multiple levels of focus, common errors of reasoning, the requirements of good definition, and the differences between associational and conceptual thinking. Every thinking person should listen to this tape set at least once. ... Read more

Subjects:  1. Audio Adult: Business    2. PHILOSOPHY   

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Reviews (19)

How to get the monkeys (work units) of others off your back
The monkey in this case is in reference to the phrase, "getting the monkey off your back." A monkey is a work unit that needs to be done, and the manager in question is someone who takes on the monkeys of his underlings. Instead of delegating the responsibility to people under him, he does the job. The consequence is that he is putting in a full day on Saturday while his underlings are out playing golf. Finally fed up with this situation, he decides to truly take charge and keep the monkeys where they belong.
How to delegate but not abdicate
Just as when parents allow a child to get a pet, then end up changing the hamster papers, walking the dog at midnight in a thunderstorm, and taking out the kitty litter; so do some managers spend all their time taking care of their employee's "monkeys". This book uses humor to teach managers the art of delegation, handing the monkeys back to their owners and giving them the responsibility of caring and feeding. But that is not all. Most managers will profit greatly by reading the techniques of monkey hand-off. This is especially true if you've ever been accused of micro-management. However some managers are great at the handing off the monkeys and then forget to followup on their condition. This book also talks about follow-up check-ups and insurance policies to make sure that monkeys are healthy. As employees become better and better monkey tenders, then less follow-up and insurance is needed. However a manager does need to continue periodic check-ups because he is ultimately responsible for the project.

Great Advise!
Great advise to new managers. I really could relate to the story. Both helpful and validating. ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio - Business / Professional    3. Audio Adult: Business    4. Business & Economics    5. Careers - General    6. Management - General    7. Time Management    8. Management & management techniques    9. Self-Help / General   

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Book and tape combo
I listened to the tape and used the book as documentation of the most important parts.It worked really well as a study method.

Leading by Example Using The Oz Principle
What I found most telling about this book was the "Top 10 most threatening unresolved organizational issues."
The OZ Principle
Realistic material. Good examples.I plan to use the information with many of my clients. ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio Adult: Books On Tape    3. Business & Economics    4. Leadership    5. Management - General    6. Organizational Behavior   

Editorial Review

Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Read more

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Excellent concept; a bit repetitive
This book offers a great way to approach difficult conversations.There are several templates in the book to show the reader how to do this.However, after reading it, it does tend to repeat certain aspects of the material.I am sure that some of that is for effect; but for someone who is capable of applying material quickly it can be somewhat boring.I still recommend it as a read, but I do not recommend that you need to completely read the book to get the overall message.

Good content-very dry
The content is excellent but she narrated her own book and it's very dry to listen too.I recommend buying the book and working through that.

It really works!
The information and the examples in the book are easily applied and really do make a difference.I used the book as a reference working with first line managers; it is especially useful to them in confronting passive aggressive communication styles. ... Read more

Subjects:  1. Abridged Audio - Self-Help    2. Audio Adult: Business    3. Audiobooks    4. Conversation    5. Interpersonal Relations    6. Personal Growth - Success    7. Success    8. Self-Help / General   

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Unbelievable
The narrator has an unbelievably irratating voice!She has a LISP!!!!I swear!!
Essential Steps to Projecting Yourself as a Confident, Engaging Man.
Standing tall, walking slow, improving your vocal communication - These are all essential steps to projecting yourself well.
Odd
The tapes give good information, but the main speaker of the tapes contradicts what they say!Her voice is incredibly annoying and nasily sounding - I don't quite know how to describe it, but her voice has a very unattractive sound to it and almost sounds as if she has a lipse.However, everyone else featured in the tapes sound normal.I just find it odd that the main teacher's voice is so incredibly unattractive sounding. ... Read more

Subjects:  1. Abridged Audio - Self-Help    2. Audio Adult: Other    3. Interpersonal Relations    4. Public Speaking    5. General & Literary Fiction    6. Self-Help / General   

Reviews (4)

Best MBA overview available
Best preparation for your first year and great over view of the core subjects by the top professors. A must have for MBA candidates and a great referesher for MBA's.

Comprehensive review of business practices and buzz words
Comprehensive review of business and management practices.I enjoyed listening to it.

Very difficult to find what you're looking for.
There are 8 sides of tape. Yet there is no Table of Contents and the tapes are not organized by topic. You need to listen to them as though they comprised a novel. It is so difficult to navigate to the topics you wish tolisten that these tapes are a waste of time and money. ... Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio - Business / Professional    3. General    4. Business   

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Evolution of the dollar...
I'm a professional currency trader, so I bought this book to learn more about the history of the US Dollar going back to its creation.This book does give a lot of the history of the dollar, but unfortunately it is rather boring.Some of the stories are enjoyable and possibly apocryphal, but the book is still a very slow read.90+% of the book is devoted to the history of the US currency prior to the 20th century, so be prepared for some deep history of colonial America.There is a lot of good information in the book, but sadly, the story is boring.

Another entertaining and instructive book by J. Goodwin
Jason Goodwin is a polarizing author, whose books are either hated or loved by his readers.As in his best-known previous book, "Lords of the Horizons", in "Greenback" he uses a lot of wonderful anecdotes to spice up his prose and keep the reader interested.As in that book, his grasp of the essence of the subject is pretty good, although one could disagree in the details. Milestones in the Evolutionof Value Storage
This is a very enjoyable work, well-written and researched, with numerous anecdotes and sidelights. I thought particularly strongthe early chapters on colonial and post-revolution America. One sees in Jefferson an early version of a common type today: the person who is adamantly opposed to debt and credit instruments because he himself is hopelessly swamped in debt. Today's debt paranoiac shuns credit cards and deferred payment schemes of all stripes in favor of cash (paper dollars and checks drawn on bank accounts). But for Jefferson those very paper dollars and banks were suspect. For him, the only "real" money was metallic: gold or silver. The only stores of value in his opinion were coins or bullion or land.Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio Adult: Books On Tape    3. Audiobooks    4. Dollar, American    5. General    6. History    7. United States - General    8. History / United States / General   

Editorial Review

The second edition of Peter Block's Read more

Reviews (36)

Fantastic Book

Perfect means no splash
Flawless Consulting presents a clean slice of what it is to be a consultant.Just as a heaving boulder might fall into water, a consulting engagement has mass and impact on a client.A flawless consultation produces results without a splash.This book addresses what is necessary to do just that.It does a good job of covering the business aspect of consulting which include contracting, meeting management, identifying core issues and of course providing results.It also covers interesting subjects such as handling politics, strategies, ethics, body language and staying focused.
The Best of the Best
In my role as a Consultant and trainer and coach of other consultants, this is the most important book in my library.Block's original edition of this book, published in 1981 became such a classic that a second edition was created in 2000.
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Subjects:  1. Abridged Audio - Business/Professional    2. Audio - Business / Professional    3. Audio Adult: Business    4. Audiobooks    5. Business & Economics    6. Business consultants    7. Consulting   

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Excellent!
It's worth paying! I recommend evryone who want to become a good public speaker, this is the must listen audio book.Read more

Subjects:  1. Abridged Audio - Business/Professional    2. Audio Adult: Other    3. Business Communication - Meetings & Presentations    4. Public Speaking    5. Unabridged Audio - Misc.Nonfiction   

Subjects:  1. Business & Economics    2. Business/Economics    3. Careers - General    4. Documentary    5. General    6. Legal    7. Video - Non-Fiction    8. International Law   

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Great public speaking in one easy lesson?
In a single short cassette, containing the bare essence of the book, Roger Ailes distills the advice he has given countless politicians and business people about communicating. His advice is not terribly complex: be yourself, be interesting, be likable. The book title tells it all: you -- the totality of who you are, speech, gestures,tone, persona -- is as important to the mesasge you convey as the words you utter. The book makes perfect sense. But the problem is that speakers often don't know what it is about theiemselves that makes their speech unpersuasive. That's why folks like Ailes are in buisiness, to provide the objective feedback that breaks through the curtain of self-denial that many of us weave around ourselves.
Great Book
The book is very well written and the content are absolutely useful. A must-have to strengthen your communication and leadership skills.

Read this book before appearing on the O'Reilly Factor
I read this book very carefully, particularly the section on talking to the media, and I took every word to heart.I made sure when I went home to greet the throng of reporters waiting for me at my apartment (after I returned home from my temporary Accountant position) that I would take control of the situation and not let the news media bully me around.I immediately addressed the first reporter, simultaneously addressing the question and taking control of the situation by firmly stating "our performance has been stellar, our revenues have increased markedly and so has our marketshare, making our company an even more attractive target for institutional investors..."
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Subjects:  1. Abridged Audio - Business/Professional    2. Audio - Business / Professional    3. Audio Adult: Subliminal    4. Audiobooks    5. Business Life - General    6. Communication    7. Language Arts & Disciplines    8. Oral communication    9. Sociology - General    10. Business & Economics / Skills   

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Subjects:  1. Abridged Audio - Business/Professional    2. Abridged Audio - Misc. Nonfiction    3. Audio Adult: Books On Tape    4. Corporate & Business History - General    5. Europe - General    6. Japan    7. New York    8. New York (State)    9. Real estate developers    10. Real estate development    11. Travel    12. United States - State & Local - General